Frequently Asked Questions

Welcome to the ASA’s ‘Frequently Asked Questions’.

If you don’t find the answer to your question here, please contact us.

About the ASA

The ASA is the organisation that sets the standards for responsible advertising in New Zealand. The ASA provides education and training and manages the complaints process. Member organisations of the ASA include industry associations, advertisers, agencies and media companies.

Category: About The ASA

The Advertising Codes set the standards for responsible advertising. They cover truthful presentation and matters of social responsibility. There are specialist codes for advertising to children and for categories including food and beverage, alcohol, financial advertising, gambling and therapeutic and health advertising.

Category: About The ASA

No. The Advertising Standards Authority is an industry organisation. It is supported by advertisers, advertising agencies and media companies to maintain standards in advertising. The Advertising Codes set out the rules that advertisements are to comply with to ensure they are responsible.

Category: About The ASA

Self-regulation encourages the industry to take responsibility to ensure decent, honest and truthful advertising communications to consumers. Most advertisers do not want to deliberately mislead or offend current or potential customers. They understand the importance of responsible advertising and engage with pre-vetting processes and code-compliance prior to the release or publication of advertising. If consumers trust advertising, it is more effective. Advertising self-regulation also works best alongside a legislative framework. There are dozens of different pieces of legislation covering advertising content or placement in New Zealand.

Category: About The ASA

The Advertising Standards Authority deals with complaints about advertising in any media. The Broadcasting Standards Authority deals with complaints about programme content broadcast on radio or television, including programme promotions. The Media Council’s jurisdiction includes editorial content in magazines, newspapers, periodicals in circulation in New Zealand, including their websites, major broadcaster’s online news content and digital news content from Media Council member platforms.

Category: About The ASA

The ASA’s definition of “advertising and advertisement” means any message, the content of which is controlled directly or indirectly by the advertiser, expressed in any language and communicated in any medium with the intent to influence the choice, opinion or behaviour of those to whom it is addressed.

This is a broad definition and it covers advertisements placed across a wide range of media platforms.

Category: About The ASA

The ASA has a Codes Committee that develops the Codes. This expert committee is made up of public and industry representatives and the Codes are approved by the ASA Governance Board. During the development or review of a Code, the committee may consult with relevant sectors, consumers and technical experts when required.

Category: About The ASA

The Association of New Zealand Advertisers supports independent adjudicators to provide expert pre-vetting for certain advertising categories. It is a user-pays service. More information is available on the ANZA website.

Category: About The ASA

Many ads are checked prior to being seen by consumers. The process to approve an advertisement differs between advertisers, product categories and media companies. Many larger advertisers have internal pre-vetting processes including regulatory checks and legal advice. Media companies also have their own terms and conditions and guidelines on what they will and will not publish or broadcast. The Commercial Approvals Bureau reviews and approves all ads screened on linear television in New Zealand.

Some industry organisations also have advertising rules for their members to follow. Examples include Medicines New Zealand, Self-Medication Industry, Pharmacy Guild, Cosmetics New Zealand, Medical Council of New Zealand and the International Code for Marketing of Breast-milk Substitutes in New Zealand.

Category: About The ASA

 

About Complaints

The ASA is the organisation that sets the standards for responsible advertising in New Zealand. The ASA provides education and training and manages the complaints process. Member organisations of the ASA include industry associations, advertisers, agencies and media companies.

Category: About The ASA

The Advertising Codes set the standards for responsible advertising. They cover truthful presentation and matters of social responsibility. There are specialist codes for advertising to children and for categories including food and beverage, alcohol, financial advertising, gambling and therapeutic and health advertising.

Category: About The ASA

No. The Advertising Standards Authority is an industry organisation. It is supported by advertisers, advertising agencies and media companies to maintain standards in advertising. The Advertising Codes set out the rules that advertisements are to comply with to ensure they are responsible.

Category: About The ASA

Self-regulation encourages the industry to take responsibility to ensure decent, honest and truthful advertising communications to consumers. Most advertisers do not want to deliberately mislead or offend current or potential customers. They understand the importance of responsible advertising and engage with pre-vetting processes and code-compliance prior to the release or publication of advertising. If consumers trust advertising, it is more effective. Advertising self-regulation also works best alongside a legislative framework. There are dozens of different pieces of legislation covering advertising content or placement in New Zealand.

Category: About The ASA

The Advertising Standards Authority deals with complaints about advertising in any media. The Broadcasting Standards Authority deals with complaints about programme content broadcast on radio or television, including programme promotions. The Media Council’s jurisdiction includes editorial content in magazines, newspapers, periodicals in circulation in New Zealand, including their websites, major broadcaster’s online news content and digital news content from Media Council member platforms.

Category: About The ASA

The ASA’s definition of “advertising and advertisement” means any message, the content of which is controlled directly or indirectly by the advertiser, expressed in any language and communicated in any medium with the intent to influence the choice, opinion or behaviour of those to whom it is addressed.

This is a broad definition and it covers advertisements placed across a wide range of media platforms.

Category: About The ASA

The ASA has a Codes Committee that develops the Codes. This expert committee is made up of public and industry representatives and the Codes are approved by the ASA Governance Board. During the development or review of a Code, the committee may consult with relevant sectors, consumers and technical experts when required.

Category: About The ASA

The Association of New Zealand Advertisers supports independent adjudicators to provide expert pre-vetting for certain advertising categories. It is a user-pays service. More information is available on the ANZA website.

Category: About The ASA

Many ads are checked prior to being seen by consumers. The process to approve an advertisement differs between advertisers, product categories and media companies. Many larger advertisers have internal pre-vetting processes including regulatory checks and legal advice. Media companies also have their own terms and conditions and guidelines on what they will and will not publish or broadcast. The Commercial Approvals Bureau reviews and approves all ads screened on linear television in New Zealand.

Some industry organisations also have advertising rules for their members to follow. Examples include Medicines New Zealand, Self-Medication Industry, Pharmacy Guild, Cosmetics New Zealand, Medical Council of New Zealand and the International Code for Marketing of Breast-milk Substitutes in New Zealand.

Category: About The ASA

 

Making a Complaint?

The ASA is the organisation that sets the standards for responsible advertising in New Zealand. The ASA provides education and training and manages the complaints process. Member organisations of the ASA include industry associations, advertisers, agencies and media companies.

Category: About The ASA

The Advertising Codes set the standards for responsible advertising. They cover truthful presentation and matters of social responsibility. There are specialist codes for advertising to children and for categories including food and beverage, alcohol, financial advertising, gambling and therapeutic and health advertising.

Category: About The ASA

No. The Advertising Standards Authority is an industry organisation. It is supported by advertisers, advertising agencies and media companies to maintain standards in advertising. The Advertising Codes set out the rules that advertisements are to comply with to ensure they are responsible.

Category: About The ASA

Self-regulation encourages the industry to take responsibility to ensure decent, honest and truthful advertising communications to consumers. Most advertisers do not want to deliberately mislead or offend current or potential customers. They understand the importance of responsible advertising and engage with pre-vetting processes and code-compliance prior to the release or publication of advertising. If consumers trust advertising, it is more effective. Advertising self-regulation also works best alongside a legislative framework. There are dozens of different pieces of legislation covering advertising content or placement in New Zealand.

Category: About The ASA

The Advertising Standards Authority deals with complaints about advertising in any media. The Broadcasting Standards Authority deals with complaints about programme content broadcast on radio or television, including programme promotions. The Media Council’s jurisdiction includes editorial content in magazines, newspapers, periodicals in circulation in New Zealand, including their websites, major broadcaster’s online news content and digital news content from Media Council member platforms.

Category: About The ASA

The ASA’s definition of “advertising and advertisement” means any message, the content of which is controlled directly or indirectly by the advertiser, expressed in any language and communicated in any medium with the intent to influence the choice, opinion or behaviour of those to whom it is addressed.

This is a broad definition and it covers advertisements placed across a wide range of media platforms.

Category: About The ASA

The ASA has a Codes Committee that develops the Codes. This expert committee is made up of public and industry representatives and the Codes are approved by the ASA Governance Board. During the development or review of a Code, the committee may consult with relevant sectors, consumers and technical experts when required.

Category: About The ASA

The Association of New Zealand Advertisers supports independent adjudicators to provide expert pre-vetting for certain advertising categories. It is a user-pays service. More information is available on the ANZA website.

Category: About The ASA

Many ads are checked prior to being seen by consumers. The process to approve an advertisement differs between advertisers, product categories and media companies. Many larger advertisers have internal pre-vetting processes including regulatory checks and legal advice. Media companies also have their own terms and conditions and guidelines on what they will and will not publish or broadcast. The Commercial Approvals Bureau reviews and approves all ads screened on linear television in New Zealand.

Some industry organisations also have advertising rules for their members to follow. Examples include Medicines New Zealand, Self-Medication Industry, Pharmacy Guild, Cosmetics New Zealand, Medical Council of New Zealand and the International Code for Marketing of Breast-milk Substitutes in New Zealand.

Category: About The ASA

 

Responding to a Complaint?

The ASA is the organisation that sets the standards for responsible advertising in New Zealand. The ASA provides education and training and manages the complaints process. Member organisations of the ASA include industry associations, advertisers, agencies and media companies.

Category: About The ASA

The Advertising Codes set the standards for responsible advertising. They cover truthful presentation and matters of social responsibility. There are specialist codes for advertising to children and for categories including food and beverage, alcohol, financial advertising, gambling and therapeutic and health advertising.

Category: About The ASA

No. The Advertising Standards Authority is an industry organisation. It is supported by advertisers, advertising agencies and media companies to maintain standards in advertising. The Advertising Codes set out the rules that advertisements are to comply with to ensure they are responsible.

Category: About The ASA

Self-regulation encourages the industry to take responsibility to ensure decent, honest and truthful advertising communications to consumers. Most advertisers do not want to deliberately mislead or offend current or potential customers. They understand the importance of responsible advertising and engage with pre-vetting processes and code-compliance prior to the release or publication of advertising. If consumers trust advertising, it is more effective. Advertising self-regulation also works best alongside a legislative framework. There are dozens of different pieces of legislation covering advertising content or placement in New Zealand.

Category: About The ASA

The Advertising Standards Authority deals with complaints about advertising in any media. The Broadcasting Standards Authority deals with complaints about programme content broadcast on radio or television, including programme promotions. The Media Council’s jurisdiction includes editorial content in magazines, newspapers, periodicals in circulation in New Zealand, including their websites, major broadcaster’s online news content and digital news content from Media Council member platforms.

Category: About The ASA

The ASA’s definition of “advertising and advertisement” means any message, the content of which is controlled directly or indirectly by the advertiser, expressed in any language and communicated in any medium with the intent to influence the choice, opinion or behaviour of those to whom it is addressed.

This is a broad definition and it covers advertisements placed across a wide range of media platforms.

Category: About The ASA

The ASA has a Codes Committee that develops the Codes. This expert committee is made up of public and industry representatives and the Codes are approved by the ASA Governance Board. During the development or review of a Code, the committee may consult with relevant sectors, consumers and technical experts when required.

Category: About The ASA

The Association of New Zealand Advertisers supports independent adjudicators to provide expert pre-vetting for certain advertising categories. It is a user-pays service. More information is available on the ANZA website.

Category: About The ASA

Many ads are checked prior to being seen by consumers. The process to approve an advertisement differs between advertisers, product categories and media companies. Many larger advertisers have internal pre-vetting processes including regulatory checks and legal advice. Media companies also have their own terms and conditions and guidelines on what they will and will not publish or broadcast. The Commercial Approvals Bureau reviews and approves all ads screened on linear television in New Zealand.

Some industry organisations also have advertising rules for their members to follow. Examples include Medicines New Zealand, Self-Medication Industry, Pharmacy Guild, Cosmetics New Zealand, Medical Council of New Zealand and the International Code for Marketing of Breast-milk Substitutes in New Zealand.

Category: About The ASA