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Complaints Board

The independent Complaints Board considers consumer complaints and advertiser responses, applying the principles and rules of the Advertising Codes.

The ASA Complaints Board and the ASA Complaints Appeal Board both have a public member majority and a public member Chair. The Complaints Board has nine members, five public and four industry and meets fortnightly.

Public Members

  • Raewyn Anderson – (Chair) Raewyn Anderson has been Chair of the Advertising Standards Complaints Board since 1 April 2016. She is a barrister, accredited adjudicator and an experienced complaints manager. She is very familiar with the application of standards in assessing whether a threshold has been breached. Raewyn has been a member of the ASCB since 2014.
  • Colin Magee – (Deputy Chair) Founder of a financial technology business, Colin was previously Head of Conduct at the Financial Markets Authority (FMA). In this role he had extensive experience reviewing advertising materials to assess whether they met regulatory requirements. Prior to this Colin worked in roles as a consultant and General Counsel and Company Secretary for financial services companies in the United Kingdom.
  • Leigh Emmerton – Public Health Nurse at Institute of Environmental Science and Research Ltd (ESR).
  • Marj Noble – Self-employed registered Tax Agent/Accountant who has spent some years filling disciplinary/investigative  roles within regulated and non regulated industries. Sitting member of The Lawyers and Conveyancers Tribunal. Sits for NZ Medical Council on Professional Conduct Committees filling the Layperson role. Sat for a five year term as Chair of a CAC (complaints assessment committee) with the Real Estate Agents Authority and works when required for NZ Psychologists Board on PCC’s (Professional Conduct Committees). A member of the Plumbers Gasfitters and Drainlayers Board for two terms and during the second term took responsibility for its disciplinary function.
  • Aaron Hape, FRSA – Aaron is a public policy professional with significant experience in New Zealand’s government and commercial sectors. Prior to joining a global biotechnology firm he was a senior consultant at PricewaterhouseCoopers. He has been an advisor to Members of Parliament and Ministers in the Key and Ardern Ministries and held leadership appointments in the government’s justice, health, and economic agencies. Aaron is the Deputy Chair of the Te Papa Foundation and a trustee of the Shakespeare Globe Centre. He is a Fellow of the Royal Society of Arts and is an alumnus of the Saïd Business School at the University of Oxford. Aaron affiliates to Ngāti Kahungunu ki Wairarapa Tāmaki nui-ā-Rua.

Public Member Alternates:

  • Lachlan Grimwade – Lachlan brings an informed voice of younger New Zealanders to the ASCB. With a Commerce Degree specialising in Marketing and Commercial Law, he is currently completing his Master’s degree with a thesis in political advertising. Formerly a marketing tutor at Victoria University, Lachlan is a Policy Analyst in the Ministry for Primary Industries’ Economic Intelligence Unit. He is an engaged member of the community with involvements in radio, competing at international sailing events, and supporting youth and college sport as a Trustee of the Wellington Youth Sailing Trust.
  • Diana Roy – Born and grew up in Beijing, China, Diana moved to New Zealand in 2011 for her master’s degree, and not long after graduating decided to stay permanently. Diana works as a Chartered Accountant providing financial compliance services and tax advice to business and individuals in an international Chartered Accountancy firm. Prior to this she worked for five years as an auditor and specialised in public benefit entities such as charities and schools. Diana is an active member in the Chinese community in Wellington.

The industry members come from diverse backgrounds in the advertising industry.

  • Russell Duncan –Advertisers (EECA)
  • Andrea Fasching –Media (TVNZ)
  • Grace Thomas-Edmond –Media (Trade Me)
  • Grant Maxwell –Advertising Agencies (EightyOne)
  • Jessica Wallace –Advertisers (Weta Workshop)
  • Parris Downey –Media (Go Media)
  • Hamish Roderick – Advertising Agencies (OMD)
  • Karla Fisher –Advertising Agencies (DDB)